EXCHANGE AND RETURN POLICY (ONLINE SHOP)
Refunds for store credit are only available within 14 days from the date you received your package. We don't do refunds. Exchanges can only be done in store at ALX Couture. Items must be returned unused, in its original packaging with a copy of your invoice and reason for returning. Please write if you would like to exchange or return for store credit and specify what you would like to exchange it for.
Final Sale & Sale item are FINAL SALE. If you would like to exchange for a different size you may do that but are responsible for both shipping costs.
Visit "Start Your Return" at the bottom of our website to initiate a return.
It is the customers responsibility to take care of any shipping charges of items being returned or shipped back to us.
Once we get your package we will issue a store credit minus initial shipping costs. Then you can reorder whatever you would like to exchange for.
Send your package to:
13048 SW 120TH STREET
MIAMI, FL 33186
In-Store Returns:
if you wish to return an item purchased, you have the option of visiting our stores. The items must be in its original conditions and purchased or received within 14 days. You must bring your packing slip or receipt that was provided to you. You will only be able to EXCHANGE FOR ANYTHING ALEXANDRIA BRANDAO SHOE.
LOCATIONS TO EXCHANGE
12765 SW 88TH STREET
MIAMI, FL 33186
YES YOU WILL BE ABLE TO TRY ON SHOES IN FRONT OF THE STORE BY OUR CUSTOMER SERVICE TEAM
Received a damaged, incorrect or are missing an item in your package:
Once you receive the order please check each item throughly to asses if there is any incorrect items, damages or you believe you are missing an item. Should this happen please email orders@alexandriabrandao.com within 3 days of delivery date. In the email please provide a picture, a description and your order number. Once we have received your email, a member of our AB team will get back to you with a return label or information on how to move forward.
PLEASE NOTE: DUE TO CORONAVIRUS, We have a delay. For damages and incorrect item, please ship back right away with packing slip with explanation and we will ship back correct and new items and refund shipping cost we see on package. Ship back to us WITHOUT box. Email us at orders@alexandriabrandao.com with tracking number and right when we get your package we process it and send right back to you with correct item and refund shipping to you.
Pre-Order
A pre-order is a way to reserve your favorite item while its is not in stock yet. The reason we do pre-orders is because the product is on high demand and we want to make sure you are able to wear your favorite Alexandria Brandao shoes.
Estimated dates are not guaranteed and delays may occur.
Pre-Orders cannot be CANCELED/REFUNDED once placed.
The reason pre-orders cannot be refunded is because we order it upon request.
If you have any further questions email info@alexandriabrandao.com
Returned to Sender and Refused Packages:
This may happen for a myriad of reasons
- An address is invalid or missing information
- The carrier is unable to deliver your package.
- The order is refused by the customer at the time of delivery.
returned to sender or refused packages will be restocked and you will receive a credit minus the initial charge of shipping. We are unable to replace or reship in these cases as all returned shipments are processed by our Returns Department. Please feel free to use the store credit to place a new order using the correct address.
Note: we are unable to make changes to orders that have already been placed and are in our system. To ensure that your order is properly delivered, make sure that the address you provide is entered correctly and includes any relevant information. Alexandria Brandao does not take responsibility for lost, misplaced, or incorrectly deliver shipments if the address information provided is incorrect at the time of purchase.