RETURNS & EXCHANGES

EXCHANGE AND RETURN POLICY (ONLINE SHOP)

 Exchange or store credit is only available within 14 days from the date you received your package. We don't do refunds. Items must be returned unused, in its original packaging with a copy of your invoice and reason for returning along with an authorized return number. 

If you'd like to return and/or exchange your package you must send us an email to orders@alexandriabrandao.com in order to receive an authorized return number 

It is the customers responsibility to take care of any shipping charges of items being returned or shipped back to us. Customer must provide tracking number for packages being returned and must have a return authorization number attached.

 

Send your package to:

14032 SW 8 ST

Miami, FL 33184

 Store Credit: 

Store credit in the form of an Alexandria Brandao E-Gift card will be issued for your retuned item(s). 

 Pre-Order 

A pre-order is a way to reserve your favorite item while its is not in stock yet. The reason we do pre-orders is because the product is on high demand and we want to make sure you are able to wear your favorite Alexandria Brandao shoes. 

 Estimated dates are not guaranteed and delays may occur.

 Pre-Orders cannot be CANCELED/REFUNDED once placed.   

 The reason pre-orders cannot be refunded is because we order it upon request. 

If you have any further questions email info@alexandriabrandao.com

 Returned to Sender and Refused Packages: 

This may happen for a myriad of reasons 

  1. An address is invalid or missing information 
  2. The carrier is unable to deliver your package. 
  3. The order is refused by the customer at the time of delivery.

returned to sender or refused packages will be restocked and you will receive a credit minus the initial charge of shipping. We are unable to replace or reship in these cases as all returned shipments are processed by our Returns Department. Please feel free to use the store credit to place a new order using the correct address. 

 Note: we are unable to make changes to orders that have already been placed and are in our system. To ensure that your order is properly delivered, make sure that the address you provide is entered correctly and includes any relevant information. Alexandria Brandao does not take responsibility for lost, misplaced, or incorrectly deliver shipments if the address information provided is incorrect at the time of purchase. 

Received a damaged, incorrect or are missing an item in your package: 

Once you receive the order please check each item throughly to asses if there is any incorrect items, damages or you believe you are missing an item. Should this happen please email orders@alexandriabrandao.com within 2 days of delivery date. In the email please provide a picture, a description and your order number. Once we have received your email, a member of our AB team will get back to you with a return label or information on how to move foward. 

In-Store Returns:

if you wish to return an item purchased, you have the option of visiting our stores. The items must be in its original conditions and purchased or received within 14 days. You must bring your packing slip or receipt that was provided to you. Once you return your can receive a store credit for ALX Couture or  an online store credit for Alexandria Brandao.