RETURNS & EXCHANGES

EXCHANGE AND RETURN POLICY (ONLINE SHOP)

 Exchange or store credit is only available within 14 days from the date you received your package. We don't do refunds. Items must be returned unused, in its original packaging with a copy of your invoice and reason for returning. Please write if you would like to exchange or return for store credit and specify what you would like to exchange it for.

Please just email orders@alexandriabrandao.com with tracking number.

Send back to us with or without the box. Whatever is a lower cost for you. We cover cost of shipping back complementary! 

It is the customers responsibility to take care of any shipping charges of items being returned or shipped back to us. Customer must provide tracking number for packages being returned orders@alexandriabrandao.com

 Please use USPS ONLY to ship back to us due to coronavirus 

 

Send your package to:

14032 SW 8 ST

Miami, FL 33184

In-Store Returns:

if you wish to return an item purchased, you have the option of visiting our stores. The items must be in its original conditions and purchased or received within 14 days. You must bring your packing slip or receipt that was provided to you. You will only be able to EXCHANGE FOR ANYTHING ALEXANDRIA BRANDAO SHOE.

LOCATIONS TO EXCHANGE 

12765 SW 88TH STREET

MIAMI, FL 33186

NOTE: EXCHANGES ONLY ON WEDNESDAY'S & FRIDAY'S DUE TO CORONAVIRUS. ONLY 1PM TO 4PM

YES YOU WILL BE ABLE TO TRY ON SHOES IN FRONT OF THE STORE BY OUR CUSTOMER SERVICE TEAM

Received a damaged, incorrect or are missing an item in your package: 

Once you receive the order please check each item throughly to asses if there is any incorrect items, damages or you believe you are missing an item. Should this happen please email orders@alexandriabrandao.com within 3 days of delivery date. In the email please provide a picture, a description and your order number. Once we have received your email, a member of our AB team will get back to you with a return label or information on how to move forward.

PLEASE NOTE: DUE TO CORONAVIRUS, We have a delay. For damages and incorrect item, please ship back right away with packing slip with explanation and we will ship back correct and new items and refund shipping cost we see on package. Ship back to us WITHOUT box. Email us at orders@alexandriabrandao.com with tracking number and right when we get your package we process it and send right back to you with correct item and refund shipping to you. 

 

 Pre-Order 

A pre-order is a way to reserve your favorite item while its is not in stock yet. The reason we do pre-orders is because the product is on high demand and we want to make sure you are able to wear your favorite Alexandria Brandao shoes. 

 Estimated dates are not guaranteed and delays may occur.

 Pre-Orders cannot be CANCELED/REFUNDED once placed.   

 The reason pre-orders cannot be refunded is because we order it upon request. 

If you have any further questions email info@alexandriabrandao.com

 Returned to Sender and Refused Packages: 

This may happen for a myriad of reasons 

  1. An address is invalid or missing information 
  2. The carrier is unable to deliver your package. 
  3. The order is refused by the customer at the time of delivery.

returned to sender or refused packages will be restocked and you will receive a credit minus the initial charge of shipping. We are unable to replace or reship in these cases as all returned shipments are processed by our Returns Department. Please feel free to use the store credit to place a new order using the correct address. 

 Note: we are unable to make changes to orders that have already been placed and are in our system. To ensure that your order is properly delivered, make sure that the address you provide is entered correctly and includes any relevant information. Alexandria Brandao does not take responsibility for lost, misplaced, or incorrectly deliver shipments if the address information provided is incorrect at the time of purchase.