1. SHIPPING & DELIVERY POLICY
At Shoes by Alexandria Brandao, we provide FREE Standard delivery to any address within the US over $100. However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports and Jurong Island.
On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
Please note, we are NOT responsible for addresses that are wrongfully entered at checkout and stolen packages. Make sure you enter the address correctly and that the address we are shipping to is a deliverable address. You are also responsible for answering our emails in the case that you entered an unverified address. We are NOT responsible if you do not answer our emails on time to verify address for high demand items. In the case, that you did not answer on time you automatically will be added to that items waiting list.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 to 3 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
Standard Shipping – All orders are shipped via USPS Priority mail. Please allow up to 3-5 business days to receive your order. Tracking information will be sent to the email provided at checkout. Shipping fees are dependent on your location and quantity of order. You may use the shipping calculator at checkout to retrieve the cost of shipping for your order before making a payment. Shoes by Alexandria Brandao does provide FREE Priority Shipping on all domestic orders over $75.
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. You may use the shipping calculator at checkout to retrieve the cost of shipping for your order before making a payment. Shoes by Alexandria Brandao does provide FREE shipping on all international orders over $250.
Shoes by Alexandria Brandao is not responsible or liable for any stolen or misplaced packages. We advise you to enter a valid and safe address in order to avoid any inconveniences.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.comfor more information. We do not accept any other forms of payment.
5.EXCHANGE AND REFUND POLICY (ONLINE SHOP)
*PREORDERS CANNOT BE REFUNDED!*
Exchange or store credit is only available within 14 days from the date you received your package. Items must be returned unused, in its original packaging with a copy of your invoice and reason for returning along with an authorized return number.
If you'd like to return and/or exchange your package you must send us an email to email@example.com in order to receive an authorized return number
It is the customers responsibility to take care of any shipping charges of items being returned or shipped back to you. Customer must provide tracking number for packages being returned and must have a return authorization number attached.
Any further questions, please send us an email at firstname.lastname@example.org
EXCHANGE AND RETURN POLICY (ONLINE SHOP)
Exchange or store credit is only available within 14 days from the date you received your package. We don't do refunds. Items must be returned unused, in its original packaging with a copy of your invoice and reason for returning. Please write if you would like to exchange or return for store credit and specify what you would like to exchange it for.
Final Sale & Sale item are FINAL SALE. If you would like to exchange for a different size you may do that but are responsible for both shipping costs.
Please just email email@example.com with tracking number.
Send back to us with or without the box but needs to have travel bag a long with shoes.
It is the customers responsibility to take care of any shipping charges of items being returned or shipped back to us. Customer must provide tracking number for packages being returned firstname.lastname@example.org
Once we get your package we will issue a store credit minus initial shipping costs. Then you can reorder whatever you would like to exchange for.
Please use USPS ONLY to ship back to us due to coronavirus
Send your package to:
7311 NW 12TH STREET UNIT 26
if you wish to return an item purchased, you have the option of visiting our stores. The items must be in its original conditions and purchased or received within 14 days. You must bring your packing slip or receipt that was provided to you. You will only be able to EXCHANGE FOR ANYTHING ALEXANDRIA BRANDAO SHOE.
LOCATIONS TO EXCHANGE
12765 SW 88TH STREET
MIAMI, FL 33186
YES YOU WILL BE ABLE TO TRY ON SHOES IN FRONT OF THE STORE BY OUR CUSTOMER SERVICE TEAM
Received a damaged, incorrect or are missing an item in your package:
Once you receive the order please check each item throughly to asses if there is any incorrect items, damages or you believe you are missing an item. Should this happen please email email@example.com within 3 days of delivery date. In the email please provide a picture, a description and your order number. Once we have received your email, a member of our AB team will get back to you with a return label or information on how to move forward.
PLEASE NOTE: DUE TO CORONAVIRUS, We have a delay. For damages and incorrect item, please ship back right away with packing slip with explanation and we will ship back correct and new items and refund shipping cost we see on package. Ship back to us WITHOUT box. Email us at firstname.lastname@example.org with tracking number and right when we get your package we process it and send right back to you with correct item and refund shipping to you.
A pre-order is a way to reserve your favorite item while its is not in stock yet. The reason we do pre-orders is because the product is on high demand and we want to make sure you are able to wear your favorite Alexandria Brandao shoes.
Estimated dates are not guaranteed and delays may occur.
Pre-Orders cannot be CANCELED/REFUNDED once placed.
The reason pre-orders cannot be refunded is because we order it upon request.
If you have any further questions email email@example.com
Returned to Sender and Refused Packages:
This may happen for a myriad of reasons
- An address is invalid or missing information
- The carrier is unable to deliver your package.
- The order is refused by the customer at the time of delivery.
returned to sender or refused packages will be restocked and you will receive a credit minus the initial charge of shipping. We are unable to replace or reship in these cases as all returned shipments are processed by our Returns Department. Please feel free to use the store credit to place a new order using the correct address.
Note: we are unable to make changes to orders that have already been placed and are in our system. To ensure that your order is properly delivered, make sure that the address you provide is entered correctly and includes any relevant information. Alexandria Brandao does not take responsibility for lost, misplaced, or incorrectly deliver shipments if the address information provided is incorrect at the time of purchase.