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SHOE CARE & GUARANTEE

Alexandria Brandao Shoe Care

SHOES BY ALEXANDRIA BRANDAO uses the highest quality of materials. To enable you to enjoy your ALEXANDRIA BRANDAO products for a long time, we recommend to take note of the following care information.

Care Instructions for Jelly Shoes (Aria & Aria B)

Follow these few tips to keep your aria sandals great shape.

  • Always store your shoes in the dust bag/travel bags provided when not in use.
  • Do not bend sandals. We recommend to place in carry-on bags while traveling instead of stuffing into your suitcase.
  • Gently wipe off any dust or dirt with a soft fabric cloth. Our jelly's are waterproof, you may use water if required.
  • Do not place heavy items on top of shoes as they will loose form.
  • Avoid contact with any materials which may transfer their color pigments onto our products.

Care Instructions for other materials:

  • Always store your shoes in the dust bag/travel bags provided when not in use.
  • Clean your shoes regularly help give your shoes a longer life.
  • Please avoid water and extreme weather conditions as it may damage and loosen materials. 
  • Avoid contact with any materials which may transfer their color pigments onto our products.

Unfortunate Events:

We are very sorry to hear your shoe got damage. We have a shoe guarantee that if your shoes happens to break within 2 months of delivery date, we can see what we are able to do for you demanding of wear and tear of the shoe and condition of the shoe. Please forward us an email to orders@alexandriabrandao.com with pictures of damaged shoes, order number and/or receipt.