WORLD CHANGES
We sincerely apologize to you for the delay in delivery of the products you ordered with us. Due to the Coroniavirus happening all around the world, we have had delays in production and shipping. We have been told there is many delays due to Coroniavirus and they are taking EXTRA time to sanitize all cargo coming from outside of the United States. We know this can frustrating but please understand that they are just trying to keep us safe. We apologize for any inconvenience has been caused to you.
We are also flooded with a large number of orders and we are shipping as fast and safe as we can.
We are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs and within the days your shipment shall be dispatched for delivery.
You are a loyal and supportive client of our company, and we are grateful to you for your commitment towards us.
EXCHANGE AND RETURN POLICY (ONLINE SHOP)
Exchange or store credit is only available within 30 days from the date you received your package. We don't do refunds. Items must be returned unused, with a copy of your invoice and reason for returning. Please write if you would like to exchange or return for store credit and specify what you would like to exchange it for. Please use the Packing Slip for this.
After shipping back to us please email orders@alexandriabrandao.com with tracking number.
Send back to us with or without the box. Whatever is a lower cost for you. We cover cost of shipping back complementary!
It is the customers responsibility to take care of any shipping charges of items being returned or shipped back to us. Customer must provide tracking number for packages being returned orders@alexandriabrandao.com
Send your package to:
SHOES BY Alexandria Brandao
7311 NW 12TH STREET, UNIT 26
Miami, FL 33126
Please write ATTN: RETURN DEPARTMENT & ORDER # on package
In-Store Returns:
if you wish to return an item purchased, you have the option of visiting our stores. The items must be in its original conditions and purchased or received within 14 days. You must bring your packing slip or receipt that was provided to you. You will only be able to EXCHANGE FOR ANYTHING ALEXANDRIA BRANDAO SHOE.
LOCATIONS TO EXCHANGE
12765 SW 88TH STREET
MIAMI, FL 33186
NOTE: EXCHANGES ONLY ON WEDNESDAY'S & FRIDAY'S DUE TO CORONAVIRUS. ONLY 1PM TO 4PM
YES YOU WILL BE ABLE TO TRY ON SHOES IN FRONT OF THE STORE BY OUR CUSTOMER SERVICE TEAM
Received a damaged, incorrect or are missing an item in your package:
Once you receive the order please check each item throughly to asses if there is any incorrect items, damages or you believe you are missing an item. Should this happen please email orders@alexandriabrandao.com within 3 days of delivery date. In the email please provide a picture, a description and your order number. Once we have received your email, a member of our AB team will get back to you with a return label or information on how to move forward.
PLEASE NOTE: DUE TO CORONAVIRUS, We have a delay. For damages and incorrect item, please ship back right away with packing slip with explanation and we will ship back correct and new items and refund shipping cost we see on package. Ship back to us WITHOUT box. Email us at orders@alexandriabrandao.com with tracking number and right when we get your package we process it and send right back to you with correct item and refund shipping to you.
Pre-Order
A pre-order is a way to reserve your favorite item while its is not in stock yet. The reason we do pre-orders is because the product is on high demand and we want to make sure you are able to wear your favorite Alexandria Brandao shoes.
Estimated dates are not guaranteed and delays may occur.
Pre-Orders cannot be CANCELED/REFUNDED once placed.
The reason pre-orders cannot be refunded is because we order it upon request.
If you have any further questions email info@alexandriabrandao.com
Returned to Sender and Refused Packages:
This may happen for a myriad of reasons
- An address is invalid or missing information
- The carrier is unable to deliver your package.
- The order is refused by the customer at the time of delivery.
returned to sender or refused packages will be restocked and you will receive a credit minus the initial charge of shipping. We are unable to replace or reship in these cases as all returned shipments are processed by our Returns Department. Please feel free to use the store credit to place a new order using the correct address.
Note: we are unable to make changes to orders that have already been placed and are in our system. To ensure that your order is properly delivered, make sure that the address you provide is entered correctly and includes any relevant information. Alexandria Brandao does not take responsibility for lost, misplaced, or incorrectly deliver shipments if the address information provided is incorrect at the time of purchase.
PRE-ORDER LAUNCH DATES:
ASTRID WEDGE JULY 2020
AMORA WEDGE JUNE 2020
ARIA GOLD SANDALS JULY 2020
ASTRID B SANDAL HAS BEEN CANCELED DUE TO CORONAVIRUS ( REFUNDS ALREADY MADE)
PLEASE CONTACT US IF YOU DID NOT GET IT
PLEASE READ MORE QUESTIONS ANSWERED
To our friends around the world,
Our thoughts are with you and your families during these uncertain times.
Now more than ever we can appreciate the importance of coming together to
protect or global community in a time of great need.
Its hard to navigate the unknown, but as we continue to better understand
the spread of COVID-19 we want to keep our customers and employees safe.
Our online store is still open for business as usual and we have extended
our return policy to accommodate you during this difficult time. We ask
that you have patience with us as we have limited personnel and we are
doing our best to fulfill orders and respond to your needs as quickly as
possible.
Stay safe and take care of each other.
EASY RETURNS & EXCHANGES:
If you are out of state, please ship back ( with or without the box)
whatever is cheaper for you. Please be advised that our weight for
adults are .5 and .2 for kids. $2 to $5 should be around the cost.
Please in a paper write what you would like to do. Exchange for
another size or store credit. This will be the fastest way to get to
us during this time.
IF WE made the mistake of sending you incorrect item, please do the
same and write to us on a paper. We will be refunding shipping cost
that you paid when we get it back.
Thank you for understanding and we are so sorry for the inconvenience!
SEND BACK US
ADDRESS TO SHIP BACK TO US:
SHOES BY ALEXANDRIA BRANDAO
7311 NW 12TH ST. , UNIT 26
MIAMI, FL 33126
MUST HAVE TRACKING & Email this information to us @ order@alexandriabrandao.com
For orders that did not get delivered and tacking says delivered,
please call USPS as soon as possible so they can help with all your
order needs. Once it leaves are hands and into USPS hands, only they
can help you find and track orders.
Email with problem so we can help whenever we get a chance to make
sure the issue is getting resolved.
We are NOT responsible for any packages that customer typed in wrong
address. We are doing our best to make any changes to orders before
they get shipped but it is delaying our processes for orders to get
out quickly and safety. We ask please make sure you enter correct
address for we are NOT responsible for lost and stolen packages.
For any damages, please follow the same instructions for returns and exchanges.
We will be covering all shipping back expenses for faster Service as
this time. Customer must covering shipping pack and MUST send USPS!
All orders sent back to us MUST use USPS ONLY at this time due to
Fedex and UPS sending back packages at this time.
FIRST TIME BUYERS:
Please check your spam for email code if that does not work please use :
ABFIRST10
Please make sure for all orders email
Orders@alexandriabrandao.com ONLY
PR questions and Collaboration and wholesale questions:
Publicrelations@alexandriabrandao.com
Any other questions,
We will be answering as soon as possible.
Thank you for your support in this time!
XOXO
AB TEAM