Returning an item takes a few minutes. Please read the full Returns & Exchange Policy first for terms, fees and final-sale items.
Step 1: Sign in to your account
Go to www.alexandriabrandao.com and sign in with the same email address you used to place the order. You will be emailed a code to log in.
Step 2: Open your order and select Request Return
Choose the order, select Request Return and follow the prompts. Ordinary returns must be requested within 14 days of delivery, or of actual collection for local-pickup orders.
Step 3: Wait for your approval email
We review every request. Please do not ship anything before your approval email arrives. Items sent without an approved return may be refused.
Step 4: Ship within 5 days of approval
Ship your item with tracking within 5 days of approval. Use the label in your approval email (a $10 return-label fee is deducted from your store credit) or your own tracked shipping.
Alexandria Brandao Returns
13048 SW 120th Street
Miami, FL 33186
United States
Footwear must come back with unworn soles, in the original shoe box and packaging.
Step 5: Receive your store credit
Once we receive and inspect your return, store credit is issued to your account, less the 5% restocking fee and any return-label fee, and you get an email confirmation. See how to use your store credit.
Can't see Request Return?
Make sure you are signed in with the email address used on the order. If you still need help, email orders@alexandriabrandao.com with your order number.